Deposit and Cancellation Policy

  • Deposits Travel Itineraries


    o Deposits can be made by either Visa, Mastercard, Amex and Discover
    o 50% deposit required at the time of booking
    o Balance due 60 days prior to arrival date

    For a very few packages, some resorts and tour operators we use may require a slightly higher deposit or the balance a little earlier. We will advise you on booking if this rule applies to you.



    Cancellations Travel Itineraries


    Cancellation of reservations in part or whole must be received in writing.
    o 120-90 days prior to arrival date = FULL refund, less a $100US processing fee per person
    o 89 - 60 days will result in a 50% refund, less a $100US processing fee per person
    o 59 days or less prior to arrival date will result in no refund.



    Deposits Day Tours


    o Deposits can be made by either Visa, Mastercard, Amex and Discover
    o 100% payment required at the time of booking
    Balance due 60 days



    Cancellations Day Tours


    Cancellation of reservations in part or whole must be received in writing.
    o Two Weeks Before – FULL REFUND
    o One Week Before reserved date – 50% refund
    o 6 DAYS OR LESS – NO REFUND
    o No Show – NO REFUND

    It is HIGHLY recommended that all clients purchase "Trip Cancellation Insurance" in order to cover a possible cancellation of 90 days or less of initiating an itinerary.

    AyinHa Adventures Ltd cannot be held responsible or liable for trip cancellations or altered itineraries due to reasons out of our control. Such as acts of God, including but not limited to heavy rains, flooding, storms, hurricanes or any other natural occurrence. Whenever possible another available tour will be substituted for tour cancellations. AyinHa Adventures Ltd is not responsible for refunding any portions of any itinerary which the clients do not use. This includes travel arrangements that are either cancelled or postponed due to improper, inadequate or expired travel documents for either yourself or anyone in your travel party, or which is cancelled for your own reasons.

    Any vacation plan that is cancelled is to be renegotiated ONLY if the hotel you are booked with is willing to do so. AyinHa Adventures Ltd is your representative at the respective hotels and we abide by their terms at all times. If your hotel is willing to offer a rebooking option within a given period of time, we are more than happy to work with you on these arrangements however if the vacation must be cancelled completely, the terms of our cancellation policy takes effect in all cases.

    Last minute cancellation or no show, no refund.



    Travel Insurance


    If you are concerned about financial loss due to possible late cancellation, we highly recommend that you buy travel insurance. We do not sell travel insurance but we do recommend Travel Guard- Phone (800) 826-1300, or visit their website at travelguard.com

    Note that trip insurance has to be booked within 7 days of purchasing the trip in order to cover pre-existing medical conditions. Please see this link for Hurricane or weather related coverage: Hurricane Insurance

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